BUILDING VALUES
H.C. Muddox Core Values guide our behavior and our business. The test of a company’s values is not what is written or said, but by the actions and decisions made every day.
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INTEGRITYIntegrity is consistent behavior that is genuine, truthful and forthright. BELIEF BEHAVIORS
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SAFETYSafety is an environment in which people take uncompromising responsibility to protect themselves and others. BELIEF BEHAVIORS
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RESPECTRespect is recognizing each person, their contribution and perspective. BELIEF BEHAVIORS – Appreciate each person’s role – Communicate in a sincere manner |
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CUSTOMER FOCUSOur customers’ success promotes our success.
BELIEF BEHAVIORS – Be leaders in our markets, products and industry
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QUALITYQuality is performance that meets or exceeds expectations and industry standards.
BELIEF BEHAVIORS – Train and communicate
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INNOVATIONInnovation is forward thinking that results in creative ideas that position our organization for success.
BELIEF – Necessary to succeed
BEHAVIORS – Encourage and welcome all ideas
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FINANCIAL SUCCESSFinancial success is assurance of the profitability and stability of the organization.
BELIEF – Everybody is a stake holder
BEHAVIORS – Measure and recognize a dedicated workforce
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INTEGRITY
Integrity is consistent behavior that is genuine, truthful and forthright.
BELIEF
– Fairness
– Open and Honest Communication
– Accountability
– Accessibility
BEHAVIORS
– Honoring your commitment
– Take responsibility for your behavior
– Being a good listener / open minded
– Open-door environment
– Address difficult situations in a timely manner
– Base decisions on understanding of all available facts and circumstances
SAFETY
Safety is an environment in which people take uncompromising responsibility to protect themselves and others.
BELIEF
– Zero accidents is attainable
– We are responsible for each others well being
– Safety promotes good morale and employee commitment
– Resources must be committed to safety
– Housekeeping is critically important
BEHAVIORS
– Communicating the importance of safety is a top priority
– Teach people how to work safely
– Lead by example
– Open-door environment
– Each person has the responsibility to take action to correct unsafe behavior or condition
– Everyone participates in improving our safety programs
– Recognize and reward good safety behavior
RESPECT
Respect is recognizing each person, their contribution and perspective.
BELIEF
– Respect is the foundation of our relationships
– Each individual’s actions influence ongoing respect
– Respect is reciprocal
BEHAVIORS
– Appreciate each person’s role – Communicate in a sincere manner
– Listen to people with an open mind
– Have a genuine interest in people’s success
– Recognize accomplishments
– Respect our work environment and company assets
CUSTOMER FOCUS
Our customers’ success promotes our success.
BELIEF
– Every employee plays a role in our customers’ success
– Each customer has unique needs
– Build long-term relationships
BEHAVIORS
– Be leaders in our markets, products and industry
– Never take our customers for granted
– Understand and respond to customer needs
– Provide solutions to solve customer issues
– Meet our commitments
– Express appreciation for their business
QUALITY
Quality is performance that meets or exceeds expectations and industry standards.
BELIEF
– Applies to all aspects of our business
– Enhance our value to our customers and our people
– Differentiates us from competitors
– Contributes to long-term success
– Attracts quality people
BAHAVIORS
– Train and communicate
– Measure to ensure that standards are met
– Identify and address the cause of the issue
– Be responsive to feedback
– Direct resources to support quality
INNOVATION
Innovation is forward thinking that results in creative ideas that position our organization for success.
BELIEF
– Necessary to succeed
– Everyone is capable of a creative idea
– Risk is inherent in creativity
– Balance free-thinking with practicality
– Requires investment of resources
BEHAVIORS
– Encourage and welcome all ideas
– Objective analysis prior to investment
– Provide feedback on all ideas
– Recognize and reward successful innovation
FINANCIAL SUCCESS
Financial success is assurance of the profitability and stability of the organization.
BELIEF
– Everybody is a stake holder
– Everyone influences financial success
– Everyone benefits from financial success
– Provides opportunities for our people
– Enables growth
– Attracts and retains quality people and partnerships
– Benefits our communities
BEHAVIORS
– Measure and recognize a dedicated workforce
– Communicate business conditions
– Maximize efficiencies without compromising safety and quality
– Reinvest in the company
– Support community organizations and activities
